10 basic facts to regard about a Courier company


The mystery of courier services is finally revealed – check out these few things to know about courier services. Courier services often come with many rules, regulations and specific terms, that may seem difficult to understand at first. Just to make it easier for you, we combined a list of things to know about courier services.

1. There are many different types of courier services, depending on the speed of delivery and the type of shipment.

Standard courier services involve the collection of small and medium sized parcels and their transfer to the delivery point. This option is usually the least expensive, but also relatively slow – there’s an estimated time of delivery, which varies depending on a specific route. If you need to transport your package as fast as possible, you may want to consider choosing same-day or overnight service.

2. When ordering a standard courier service, you can select a pick-up date but not a specific time frame.

One of the things to know about courier services is that courier drivers follow predetermined routes. They operate every working day, between 9 a.m. and 6 p.m. Usually, arranging a specific time within the standard courier service is not an option. But in some cases, you might be able to get a narrower time frame by calling the local courier directly.

3. Not every Courier company package is suitable for the standard service.

There are many different things that you can ship (suitcases, boxes or sports equipment, just to name a few). However, you have to measure your parcel in order to know the exact dimensions and check if they meet the standards. If your package happens to be too big or too heavy, the courier might refuse to collect it.

4. And not every item can actually be transported.

Think twice if you plan to send anything poisonous, hazardous or infectious. Such items are strictly forbidden and can’t be transported under any circumstances. For a more comprehensive list, you can read our post about forbidden items.

5. Shipping a pallet may be less expensive than sending a few boxes separately.

Depending on the weight of a shipment, it may actually be cheaper to place your boxes on a pallet and ship it altogether. Make sure you understand the difference between package and pallet shipping and properly stack all your boxes on a pallet.

6. There is no packing assistance included in the price by Courier companies.

Courier drivers handle and load parcels onto vehicles, plan and follow the most efficient routes to transport the packages as quickly as possible, and record important tracking information. Unfortunately, the price of a standard courier service does not include professional packing assistance, as well as any packaging.

7. Inappropriate packaging can affect the whole shipping process.

Speaking of, it’s extremely important to pack your items properly. It may not always be easy, but it’s necessary. First of all, the courier driver may refuse to collect the package if it’s not packed in the correct manner. Then, once your package it’s being transported, it is prone to damage. If the packaging is not appropriate, your parcel may arrive in bad shape.

8. Your shipment may be insured without any additional charges.

Usually, there’s basic insurance included in the price. The insurance coverage however, ranges from a value of up to 50 EUR and 200 EUR. There’s often a possibility to purchase additional insurance, if needed. Read more about shipping insurance.

9. Stating the exact address and adding any relevant details are key factors for a successful delivery.

When placing an order, don’t forget to indicate the exact address and double-check all details afterwards. Choosing door-to-door shipping services means that you can order a pick-up from almost anywhere, but make sure you provide as much information as possible. It can save you a lot of time and trouble afterwards.

10. There is no need to rush.

Probably one of the most important things to know about courier services is that you should take your time and plan your shipment in advance. Don’t wait till the last minute with placing your order – take into consideration public holidays and any unforeseen circumstances. Unfortunately, sometimes courier drivers might not pick up your package on the selected date, due to circumstances beyond their control. By planning things ahead and scheduling the pick-up at least 2 days in advance, you should be able to avoid such complications.

These are some of the essential things to know about courier services. In case you have any questions, don’t forget to consult them with the chosen courier company or booking platform first. And as always, we’re here to help!


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